Shipping policy

  • Loss/Missing Package

We are not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error, we will fully take responsibility for the original order that was made for you at no charge.

  • Customs

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

  • Shipping time

Shipping time varies by location. These are our estimates:


*Estimated Shipping Time

United States

 7-14 Business days

Canada, United Kingdom, Europe

 7-14 Business days

Australia, New Zealand

 8-15 Business days

Central & South America

 10-20 Business days


 8-15 Business days


 To be negotiated

 Max delivery time – 30 business days.

During high demand season, please allow to longer shipping period. Refer to the detail page of each product, for the detail shipping time. 

*This doesn’t include our 2-5 days processing time.

*All shipping times exclude clearance/customs delays.

  • Tracking information

You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.

To track your package you can visit our Tracking Page.

  • Time for tracking available

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

  • Will my package be sent in 1 package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.